When firms in Singapore outsource their lead generation services to a dependable telemarketing service agency, they must practice professional caution when they pick their chosen business partner. Generating sales leads is just one important thing to assess whether or not the outsourcer follows the rules or do’s and dont’s.
Dos
- Management must empower each worker.
- Regular trainings and programs for the development of employees.
- Consistent assessment and observation of performances of call center agents.
- Must build a family-like ambiance within the workplace.
DON'Ts
- Minimize or reduce your customer service support.
- Generating sales leads which are unqualified or not fresh.
- Hiring rude and unskilled call center representatives.
- Doesn’t rectify the errors of the professional telemarketers.
- Obtaining a technological set-up which lengthens the process.